Privacy Policy

Last updated: 5 March, 2025

Anchor Wallet Ltd. ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit anchorwallet.org, interact with our applications, or use our services.

1. Information We Collect

• Personal Data: When you register for an account, subscribe to newsletters, or contact support, we may collect your name, email address, phone number, and user credentials.
• Usage Data: We automatically collect data about your interactions with our site and apps, such as pages visited, features used, session duration, IP address, browser type, device information, and geographic location.
• Transaction Data: Details of blockchain transactions you create or sign with our wallet software (these details remain on your device and are not transmitted to our servers, except where required for analytics with your consent).
• Support Data: Correspondence you send to our support team, including any attachments or logs you provide to help diagnose issues.

2. How We Use Your Information

• Provide and maintain our services, including account management and feature enhancements.
• Process transactions and send transactional communications, such as confirmations and security alerts.
• Analyze usage trends to improve performance, troubleshoot issues, and develop new features.
• Send marketing communications and newsletters with your consent; you may opt out at any time.
• Comply with legal obligations, enforce our terms of service, and protect against fraud.

3. Legal Basis for Processing

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Contractual Necessity: To perform our agreement with you (e.g., providing wallet services).
• Consent: For marketing communications and optional analytics.
• Legitimate Interests: For security, fraud prevention, and service improvement.
• Legal Compliance: To comply with applicable laws or respond to lawful requests.

4. Data Sharing and Disclosure

We may share information with:

• Service Providers: Third-party vendors such as hosting providers, analytics platforms, and email services, under strict confidentiality agreements.
• Legal Authorities: When required by law, regulation, or valid legal request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you if your data is involved.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage data and enhance user experience. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined, or to comply with legal, tax, or accounting requirements. Usage data and logs are typically retained for up to 24 months.

7. Data Security

We implement administrative, technical, and physical safeguards, including AES-256 encryption and TLS, to protect your data. While we strive to use robust measures, no system is completely secure.

8. International Transfers

Your data may be processed and stored outside your country of residence, including jurisdictions without the same data protection laws. When transferring data internationally, we use standard contractual clauses or other lawful safeguards.

9. Your Rights

• Access, correct, or delete your personal data by contacting us.
• Restrict or object to processing under certain conditions.
• Withdraw consent for marketing communications at any time.
• Request portability of your data in a machine-readable format.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes, we will post a prominent notice and update the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Anchor Wallet Ltd.
Email: privacy@anchorwallet.org